For once, it's NOT VAL! The dissatisfied customer is HICK!
When Hick took T-Hoe to Walmart to get my bolt tire repaired (since Mick the Mechanic was booked-up), he was the third customer at the automotive department.
"They had two cars in there working on them. I knew I was next. They have a sign about customers being serviced in the order they arrive. I sat in the waiting area. I could see them in the shop. One guy with a crew cut was walking around, not doing anything.
I was there over an HOUR! While I was waiting, they pulled in a car and changed the battery, and a truck that got an oil change! I was there ahead of them. There was two other guys in the waiting area with me. We got to talking about how they weren't doing work in the order they were supposed to. A worker lady came in, and she must have overheard us. She asked if she could help me with anything.
'I want to speak to the service manager.'
'He's on break, but I'm the department manager. Can I help you?'
I said, 'That guy with a crew cut has been walking around doing NOTHING for 20 minutes. I watched him from here. I was supposed to be next, to fix my flat tire, but they put in a new battery, and did an oil change on cars that came in after me.'
She said, 'I'm sorry to hear that. Especially about a worker wandering around. I'll check into it. But sometimes, they WILL do other jobs they think will be quick.'
There ain't nothin' quicker than fixing a flat!"
"I don't know. All you have to do is unhook a battery, lift it out, and hook up the new one..."
"No. It involves a lot more. You don't know the housing. You have to unscrew things to get it out of the battery case, and then put it back to hold the new one in place. Plugging a tire is easy!"
Hick DOES know his way around car innards. So I'll take his word for it. T-Hoe's tire had 33 POUNDS of air in it when I got in that afternoon.
"Did they not fix it right? It's already low!"
"I don't know how much he put in there, Val."
"I guess I'll have to watch it on the SENSORS that are correctly positioned now...
Thursday, it had 32 POUNDS. I've got my eye on it. I think on Friday, I'll put in a little FREE AIR from the Gas Station Chicken Store. Hope I don't pick up a bolt when I park by the air hose. I'm pretty sure that's where I got the flat. From that guy with his parts strewn out there, working on the roof.