Wednesday, I did more chauffeuring for The (lame) Pony. Don't get me started! After our most recent trial and tribulation, The Pony ordered our lupper from Pizza Hut on his phone app. I was piloting T-Hoe through the law-scoffing Backroads traffic, dwelling on the BROKEN ANKLE SPECIALIST APPOINTMENT QUAGMIRE in which we were still enmeshed, and not paying direct attention to his droning of the order.
"Okay. So we ARE doing the curbside pickup, right?"
"Um. Are we? I order and place a time for pickup, and go to the drive-thru."
"The app doesn't let me do that."
"I bet it does."
"It says to park in the designated space, and they'll bring it out. There's a button here for when you arrive. They should bring it out within two minutes."
"Um. Okay? I won't know where to park. You'll have to point it out to me."
"It wants a description of the car. Black Tahoe. Would you happen to know the year?"
"Now I need your debit card."
"Okay. But I always order, then pay at the drive-thru."
"This wants it ahead of time. Because they will just bring out the food. Like Domino's. It asks where to put the order. Back seat."
So we get there, and I see no less than five workers in their red visors milling around in the parking spaces opposite the drive-thru. With two of their delivery cars parked there, and about four empty parking spaces.
"Do I turn in here? Is that where we wait?"
"I don't think so. That's the drive-thru."
"Okay. I'll go to the other side. The regular parking lot. There's a car behind me. I can't just stop to look. Huh. I don't see any marked spaces. How will they know we're here? Should I go back around to the drive-thru side?"
"Maybe? We can look at those spaces."
Around I went. Still employees milling. Looking at US like we were crazy. No marked parking. Just their two delivery cars, and four empty spaces.
"Well, I'm going to the drive-thru. I'll ask there. I wish these people would quit staring at us. Hello. We ordered with the app, and don't know where to park to pick it up."
"Here. This is it. The drive-thru. That will be... OH! You already paid. Let me get your order."
She was polite and efficient. Or so I thought... From there, we headed across the next street, to get my Diet Coke from Burger King, since I didn't want to go into Backroads to the Gas Station Chicken Store. It's highway robbery, the price of a large BK soda! Anyhoo... as I was pulling away from the drive-thru, a boneless-wing-eating Pony said,
"HEY! Pizza Hut forgot the two 20 oz sodas that came with our Personal Pan Pizzas!"
Indeed they had! It didn't concern me much, because they only had Pepsi products, and The Pony was getting both of them that he liked, one for today and one for tomorrow. A Root Beer and a Dr. Pepper, I think. I picked up the receipt. Yep! They were at the bottom, with no price by them, because they were part of a deal. Good thing we were only two blocks away. I went back to the drive-thru.
A totally different person slid open that window! In fact, he didn't even look like he worked there. Like maybe he was a random customer who'd snuck behind the counter. He had a Belushi-esque quality about him. And a wonky eye. Without a red visor.
"Hi. We just picked up our order, but we didn't get our sodas. Here's the receipt. And could we please have a fork, too?"
"Okay. Let me see. I'll get them for you."
Off he went, and returned with the sodas in a bag, and a fork for The Pony, who was perfectly fine eating boneless wings slathered in garlic parmesan sauce with his fingers, but T-Hoe and I were not.
"He was nice. Not sure he was really an employee, but we got our bottles of soda. Was it just me, or did he have a wonky eye."
"Yes. But it's not really polite to mention that."
"It's not like I said it to his face! I just thought something was off."
Anyhoo... no amount of politeness in the world is an excuse for NOT DOING YOUR JOB CORRECTLY! But it helps... Please. I want to hear about service that was done right.