Sunday, April 15, 2018

Leatherman Is Injured

One of the more recent treasures Hick unearthed in his storage unit swag was this:


It's a Leatherman Super Tool. Says so, right there on the side. Sad thing is, Leatherman is not so super these days.


He has only one good plier. If you are a tool aficionado, you will understand that pliers with only one plier can't ply. Don't even get me started on the similarities of the Leatherman Super Tool with a missing plier, and Hick, the sometimes super tool, with his Poparm. Sometimes, life imitates junk, I suppose.

Anyhoo...Hick says that Leatherman tools have a lifetime warranty. Like Case Knives. He wants to send it in and have it repaired. Hick already has a Leatherman Super Tool, but you know guys like Hick. They can never have too many tools. Hick says he might keep it, or sell it at his Storage Unit Store, asking $40 and accepting a $30 offer.

Of course, being Hick's enabler right-hand computer gal, it falls upon ME to get this process going. I checked out the Leatherman website, and found the form and instructions for returning an item. Also, the warranty is not for LIFE, but rather for 25 years. AND the rules are that it's a warranty for the original owner, and not somebody who bought in bulk, or from a flea market or yard sale or storage unit. Shh...

I filled out the information form, submitted, printed a copy with a bar code for return purposes. Hick loosely bagged his tool and shoved it in a box (heh, heh). I unrolled it from the three Country Mart plastic bags, and surrounded it with bubble wrap, then put it back in the Priority Mail box. Also filled out the address label, and ponied up the $7.20 shipping cost.

On the way to the Post Office, I leaned over the back porch rail to chat with Hick, who couldn't even be bothered to turn off the lawnmower (the surprise mower that cost $1700, not that I'm still bitter).

"The warranty is only for 25 years. Your tool looks pretty old."

"It's like mine. Mine's from 1998. So this one should be good."

"You might have to provide the original receipt." (As IF people hang onto those things for 25 years!)

"They won't ask for that."

"AND, they don't repair or replace for people selling them at flea markets."

"Huh."

We'll see what develops. I looked some up online, and a new Leatherman Super Tool is $79. I guess it's worth $7.20 to send it in and see what happens.

10 comments:

  1. Those Leatherman executives are tools if they don't accept that return and fix it...

    ReplyDelete
  2. WOW! $80! I've had one of those for years, don't know where or how I got it. I've never used it either. I have an actual tool for all the tools in that thing that all work just fine.

    ReplyDelete
    Replies
    1. I'm pretty sure it was probably a gift given to you by a woman. I gave Hick his original Leatherman. I don't know if he uses it, but he likes having it. Or so he pretends.

      Delete
  3. Those Leatherman tools are really handy, I carried one the whole time I was working, I remember paying 59 bucks for it new back then, 80 sounds reasonable now, they are good tools, hopefully they will warranty this one for you.

    ReplyDelete
    Replies
    1. The return form had a section to put what you were doing with the tool when it broke, so their engineers can consider that and redesign the newer versions. Or else they were just trying to trick someone into saying he didn't know, because he got it at a flea market.

      Hick said, "Broke it trying to pry a bolt loose." Sounds reasonable to me, but then, I'm not a Leatherman engineer.

      Delete
  4. If they do require an original receipt, Hick can send in the one for HIS Leatherman, providing he's kept it all this time. They won't know the difference between the faulty tool and Hick's still good tool, surely? I still have the original receipt for my washing machine which is guaranteed for 25 years of heavy duty daily use. Which it hasn't had, so it's still going strong and is only 21 years old.

    ReplyDelete
    Replies
    1. Well, that's going to be a problem, because I bought it for Hick, and even though I loathe sorting through paperwork to discard it...I'm pretty sure I don't still have the receipt.

      You know that if you throw away your washing machine receipt...it will break the next day. So HANG ONTO THAT RECEIPT!

      Delete
  5. hick is on to something, and it looks like you are jumping on his bandwagon. Ask for dibs.

    ReplyDelete
    Replies
    1. I really SHOULD ask for a cut, since I facilitated the process.

      Delete