In a case of Val's life tossing her coincidences at pertinent times, an email arrived from the casino yesterday when I was typing up that line-BUTTer story. I had responded to an survey about my recent casino experience, thinking, perhaps, that there might be a $5 comp in it for my troubles! Turns out there was not. I guess that might be considered a violation of gaming protocol in whatever state that casino is headquartered in.
Anyhoo...the survey had questions where you ranked from 1-10. It also asked for details to explain the ranking. I skipped most of that part, but on the section about whether anything happened that was especially pleasant or unpleasant, I mentioned the line-BUTTers. Let the record show that I emphasized how the actions of the line-BUTTers were not the fault of casino management, and that we had not even brought it to anyone's attention for possible remediation. But that since it had happened TWICE in one visit, that perhaps security could show more of a presence when lines are long. That might make patrons feel more comfortable to suggest to a line-BUTTer that the end of the line is actually WAY BACK THERE, and not in front of him/her.
When the survey asked if anything could have made my visit more pleasant, I elaborated that a BUFFET would get me in the doors more often, and that our trips there had dropped off since the buffet closed.
Well! I can't believe I got a response from the Player Development Manager within 24 hours. A fairly lengthy letter concerning my survey, assuring me that my line-BUTTer suggestion had been passed on to Security Management. Also, that the decision to close the Farmer's Pick Buffet was to give guests what they requested: quality over quantity.
That buffet stuff means they were losing money on people eating a lot. The buffet was always busy. Didn't look to me like guests were staying away because of the QUALITY of the food. They liked it well enough to strap on the old feedbag and belly up to the two hot counters and circular dessert counter, causing a line to get in. In fact, that time we were surprised to find the buffet closed, all the other surprisees we talked to while waiting at the grill to order food also expressed their disappointment at the closure.
I seriously doubt that people who submitted surveys previous to the closing were taking time to complain about the quality of the buffet food. It's not like we casino buffet patrons have a discerning palate. We're old, we spend hours clogging our sinuses with second-hand smoke (or we're the first-hand smokers), and we know a bargain when we get one. I don't think anyone arrived in a limo, after asking for some Grey Poupon at a stoplight. It's a buffet, by cracky! Not a 3-star Michelin restaurant.
Anyhoo... the response was great customer service, with an actual person's name to it, and a phone number and email address, making me feel like my opinion mattered.
Still no comp for my time, though...