Hick had a talk with the Better Business Bureau on Monday. All these years (about 7, I think) he's had his Storage Unit Stores, with nary a problem. Sure, there were sneak thieves with sticky fingers, caught on camera, who got away with pilfering. But as far as complaints, Hick always satisfied his customers. If merchandise was defective, Hick gave a full refund, or repaired the item, or offered a comparable replacement. Even if the damage looked like it was inflicted AFTER the purchase and out of Hick's sight. Hick has one big happy consumer base.
The BBB was NOT interested in Hick's business. It was the senior apartments. The job Hick does for less than $300 a week.
The squeaky wheel begging for grease was the guy who complained about his carpet not being cleaned. Even though it was. Even though Hick gave him the carpet cleaner and detergent so he could do it himself and see if he could get it cleaned to his satisfaction. You remember. The guy who was cussing Hick. The Bad Apple.
Anyhoo... Hick said the lady from the BBB was very nice. She said that Bad Apple had reported his dissatisfaction with his rug. Hick explained that the rug had been cleaned, but it's just an old rug. The apartments are old. He's replaced the rug in some of the apartments, but this one wasn't that bad. That now the organization has more money, from 16 apartments being rented rather than 4. And that they are making improvements as they can. That he had given the carpet cleaner and detergent to Bad Apple to use for himself.
Once the BBB Lady heard that, she said, "So you provided the carpet cleaner and the detergent to him?" Hick affirmed that he did. And that Bad Apple still has them. The BBB Lady thanked Hick for his information.
Hick says, "I'm not worried about it. They cain't do nothin' to ME. The lady seemed pretty satisfied that I had tried to solve the problem."
Actually, Bad Apple had reported the Senior Center. Which is a separate entity, with separate funding, headed by one of Hick's female buddies, who knows nothing of the running of the apartments, other than what she hears from Hick.
Have I mentioned that I would prefer Hick to NOT HAVE this job? All it's done is chomp him on the rumpus. For less than $300 a month.
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